if you're using some kind of free email service or bulk mail provider such as hotmail, aol, yahoo, web.de etc, you'll have to look in the junkmail folder. not sure why, but they all filter out mail that this server automatically generates.
they can also send a mail to
admin@incepta.ca with their preferred username and password and i'll set them up manaully (only takes a few seconds).
Roach