Geek warranty and other stuff for 2012.

[Geekoman]

OK....this is what I am thinking.

First off.....some companies offer NO warranty at all...which I really don't understand.  But, none of you seem to gripe about it which I guess doesn't bother you?  I guess I don't understand that either.  In any case, I MUST institute a new line of thinking since the foundry will NOT warranty Geek on 6* and 7.5* heads and I have been eating those for the last 18 months.  No one seems to give a sh-t about that either...so I guess that doesn't bother you as well....LOL!

Here is what I have in mind:

Full Staffers and Associate Staffers..........Full Warranty @ NO CHARGE.  They pay shipping back and forth.

Geek users.....must purchase a warranty at a nominal fee.  A $$$ figure for per head charge OR a fixed rate for lifetime although ONLY to original purchaser..not on used i.e. secondary sales.  You pay shipping to me...I pay shipping to you.

I have not figured out the charges for per head nor for fixed rate...trust me..it will be very fair.  The reason is I wanted to run this by you BEFORE I institute this policy.  The question is...does this new policy seem reasonable to you?  I do need your input here.  Any other suggestions?

Now...concerning NEW Product heads.  What I cannot afford to do is offer FREE heads to Full Staffers and others everytime I introduce a new Driver...that can get way too expensive as well.  Any suggestions concerning this area?

BTW, it really doesn't bother me to let others see the way in which Geek conducts business concerning LD and LDers.  It may help them to help you.

sidebar:  Kevin Smith and Danny Laroche and D.K....your heads are on way.  Under the old policy...LOL!

Seriously...any feedback from any of you?  Speak your mind on this subject...don't hold back.

Mark Rodrigues....jump in for all to hear!

El Geeko

[Geekoman]

Although the following has nothing to do with the main thrust of this thread...this truly does bother me and must cease!

When you are on Full Staff with Geek and switch to another company...I want the Free product I sent you...BACK!  Quite frankly, a few did this to Geek, without telling me they were switching and yet kept the product...that is B.S.  You might as well say...FU Geek and FU for all you did for me!  Now to those that did tell me they were switching beforehand...that is fine...I have no problem with that and respect that.  But, from now on...I would like the free product back if you are indeed comitted to switching (Full Staffers i.e.)...which is fine.   Some even told me they were switching...AND THEY PAID FOR THE GEEK HEADS!!  How can I not like and respect those people!  LOL.   Associate Staffers paid for their product at a greatly reduced $$$...BUT, they did purchase so essentially they can really hit anything they want.  That is fine.  It's the full staffers and those that get  Free Product that this post is directed at!  

Well, enough of this crap...I think you get the point.

Almo

[bigreed]

That is more than fair in my opinion.  To bad I'm essentially done with the sport.

[Rodrigues]

OK Steve, here goes.

I believe companies should stand behind their products, but warranting long drive heads 100%, is just economic suicide. There has to be some middle ground between what's right for the user and the company.

I'm hoping this will spark some thought on how this issue should be handled.

Should all heads be fully warranted and replaced without question, including shipping costs?

Should only full staff have their heads warranted?

Should there be a "extended warranty" or replacement fee?

How 'bout no warranty?

Some are on a case by case basis. Any thoughts on this?

In long drive, a companies warranty can be an important part of choosing equipment, so I'm hoping there will be a ton of discussion.

Mark Rodrigues

[trolland1]

I do not have experience with selling clubs but have worked in management retail. Steve if you were to offer I'd say a standard 30 day warranty against defects on the club(cracking heads etc) do not cover abuse or anything that would not be caused by normal use. I would gladly pay upwards of 20 to 25 a driver for a year warranty no questions asked and still pay for one way of shipping. I have never heard of a company paying both ways, most companies(outside of golf) will not pay for any shipping. I would never expect warranty to be longer then a year on any head I have used. That's my two cents. Hope other have input.

[ChrisUT]

One thing I have always been happy with is that most softball companies (Miken, Worth, Easton) have a one year warranty on the bats for cracking or manufacture problems. It is only valid for the original buyer and the orginal reciept must be sent in with the broken bat. I am new to LD and not sure how it would work, but in the softball world it works very well.

[A-ROB]

30 day warranty is hard to do. Who knows hat head was bought. Someone could have a broke head that is older than 30 days. Dishonest people will take advantage of that.
I think I standard warranty purchase like and extended service contract fr a vehicle.
If you buy 1 head it's X$$$. I you buy 3 heads it's XXX$$$.
If a player hits a particular head and paid for it and them purchased the extended warranty on their heads for a $$$ amount? He will then get warranties heads while he hits that certain manufacturer.
I think it's a great economical decision Steve-O!

[baxt3r]

If it were my call, I would do a replacement cost for the heads.  Unless you could find a way to economically engrave serial numbers into the heads small enough that it wouldn't be distracting.  But then you get into tracking serial numbers and the associated costs. 

I say replacement cost because long drivers are much harder on equipment than the average golfer and things will break.  Average golfers will probably never see a head failure unless it is due to manufacturing defects. 

No matter what you decide somone, somewhere is going to whine.  And you've got to do what's best for your company. 

[Geekoman]

If it were my call, I would do a replacement cost for the heads.  Unless you could find a way to economically engrave serial numbers into the heads small enough that it wouldn't be distracting.  But then you get into tracking serial numbers and the associated costs. 

I say replacement cost because long drivers are much harder on equipment than the average golfer and things will break.  Average golfers will probably never see a head failure unless it is due to manufacturing defects. 

No matter what you decide somone, somewhere is going to whine.  And you've got to do what's best for your company. 

BAX...I thought of that.  The problem is, believe it or not, the head becomes USGA illegal if you put any serial numbers on the product.  You have, what they call, altering the head as ridiculous as that sounds.  Also, on some talking advantage of companies...I must assume that 99% of LDers are honest and will generally be upfront with you...or is that called, "Cockeyed Optimism"...LOL!

[Geekoman]

Guys, Mark R. and myself need more feedback from you concerning this topic before we institute a firm policy!  Speak Up!!!!  You may have a brilliant idea that we could use.  Btw, I went over some foundry invoices and credits.....I have been 'eating' low lofted heads for 2 years and 1 month.  Not 18 months as I previously stated.

[BigButSmall]

What if we could purchase a 1 year warranty at $X which covers you for upto 4 replacements (when damage is caused by proper use, plus postage 1 way) for non staff Geek, Associate staff then pay say 70% and full staff maybe 40%. I don't know what the other companies offer in the way of warranty to the staff but as Mr Rodrigues said 100% warranty is suicide!

I have no sponser and would so full in to the full cost bracket, that is still cheaper than having to pay out for new heads if one breaks and would be happy to do it.

Just a thought to throw out there and thanks to Steve for bringing this to us before you draw up your new policy!

Matt

[MikeB]

I like the idea of buying a 1 year warranty. I've never had a Geek head fail within a year. Usually they go after 2 years for me, but by then I have thousands of hits. The challenge is knowing when the club was bought new. The distributors would have to know when the club was bought, thus capturing the time frame would be  difficult. (back to serial numbers) It may be better to purchase a lifetime guarantee or Steve builds this price into the cost of the head. Its probably the most affordable head out there. Again, I've never had a breakage problem. The other issue is if the club fails CT say at the worlds or becomes flat. So there would be two head prices, one with the warranty and one without. A person could still screw with the system by buying 3 heads w/o the warranty and one with, then send in the head that broke, but at least Geek will be recovering some of the cost.. Geek would also know what lofts break the most and increase the price on say all the lofts under 6 degrees to cover breakage. just some thoughts..

Mikeb

[colon]

Steve,

Considering your losing money, why not offer a replacement to be at cost or a little above cost so that way ur not eating the cost but at the same time its affordable for the user.

Have a great day every one

Eddie

[tribaltecgolf]

The service offer by GEEK GOLF (Steve Almo) is incomparable specially for LD but if somebody loose money to serve you too well I completely against that. I think that a additional fee for the lifetime warranty is in order.

BTW I m reopening my golfshop for feb it will be with a great proud that I will offer your great product and service

Claude

[Geekoman]

The service offer by GEEK GOLF (Steve Almo) is incomparable specially for LD but if somebody loose money to serve you too well I completely against that. I think that a additional fee for the lifetime warranty is in order.

BTW I m reopening my golfshop for feb it will be with a great proud that I will offer your great product and service

Claude

Claude your e-mail does not work...it keeps bouncing back to me.  I have something you may be interested in for up there.  And Thanks for your loyalty over the last 11 years!  You may even go back to my Integra days...so tack on 2 more years.

[theauditor]

GEEK!!!

Have you not been reading the news lately?  I'm pretty sure it's illegal a for business to make money.  Futhermore, as an Owner/CEO you are not allowed to take any form of compensatoin.  Thus, you should probably be selling your equipment below cost to begin with, have a no questions asked return policy, and replace it with something nicer than the original.

Tired of Corporate Greed,

Kevin

[Topper2804]

Steve,

As for the warranty, I think replaced at cost one time with LD'er paying shipping is fair. Like others have said before, I have had Zero breakage or flattening in 2 yrs with your gear, so not a huge concern.

For the new heads, do what you need to do to run a buisness, I trust it will be more than fair.

[BigButSmall]

For the new heads, do what you need to do to run a buisness, I trust it will be more than fair.

I think the one thing we can all be sure of is  that the first guarantee you always get with Steve is fairness. Couldn't agree more!

Matt

[Geekoman]

Thank you all for your generous input.  Warranties shouldn't be hidden.  What is the big secret?  It should be in Black and White.  The only 'grey area' is most pobably dents and alterations to the head.   That cannot be warrantied.  

But, this Monday the warranty will be etched in stone.  

[Geekoman]

Mark R. and myself have come up with the perfect solution:

$500.00 gets a lifetime warranty!!!!!  And (1) free geek golf hat!!!  TOUR VAN GEEK HATS...Tack on another $50.00 for those!

Yeah, baby!  That's what I'm talking about!

 


Just kidding! LOL!